Commercial Disclosure

  • Legal Name:
    • Guanhong Official Shop
  • Address:
    • We will disclose without delay if requested
  • Phone number:
    • We will disclose without delay if requested
  • Email address:
    • sailspiano2020@gmail.com
  • Head of Operations:
    • Yong Yang
  • Additional fees:
    • - A flat-rate shipping cost: ¥2000 per box
  • Exchanges & Returns Policy:
    • ＜Returns and exchanges requested by customers＞
    • Items before shipping: You can cancel your order by pressing the cancel button on the website.
    • Items after shipping: Unopened items can be refunded or exchanged for items of equal or lesser value only if you contact the customer support center (sailspiano2020@gmail.com) within 10 days of the arrival of the item. We do not accept returns or exchanges of items after opening.
    • ＜Returns and exchanges for defective goods and services＞
    • Please contact the customer support center (sailspiano2020@gmail.com). We will refund or exchange with new products at our shipping cost.
  • Delivery times:
    • Orders will be processed within 3-5 business days.
    • Products should be received within 14 days and are available as soon as you place your order.
  • Accepted payment methods:
    • Credit cards or via local bank transfer
  • Payment period:
    • Credit card payments are processed immediately, while local bank transfers must be sent within 3 days of the date of order.
  • Price:
    • Amounts listed on each product page